Chatty Chatbots Aren’t It: Chili Piper Converts More Demand Than Chatbots Alone

Chatbots are the norm now. Your buyers have come to expect that you’ll have one on your website to narrow down your help documentation or connect them with a support rep. It’s why chatbots like Drift are so popular. It’s also why we include Chat in our Demand Conversion Platform. 

But chat alone isn’t enough. You need to be ready to convert demand at every stage in the buyer journey. You need a single platform for all your routing needs, including form scheduling, chat, and lead distribution. You need the spiciest pepper around.

It’s not form or chat. You need both.

Much like improv, demand conversion isn’t either/or—it’s “yes, and...” Some people want to schedule meetings through a chatbot. Others prefer a simple form. Providing both options cuts down on friction.

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Chili Piper provides everything in one platform: Scheduling + Form Routing + Chat + Handoff + Lead Distribution. 

You don’t have to waste time setting up routing rules and managing teams across multiple tools. Chili Piper’s Flow Builder accommodates all your business logic and teams in a shareable workspace. You can manage routing rules, distribution pools, meeting types, and more—all in one place.

What Chili Piper provides that most chatbots can’t

Chili Piper goes way beyond chat. Chatbots like Drift don’t have: 

1. Distro, which routes the right lead to the right rep to speed up qualification and distribution

2. Concierge Live, which matches leads with the best sales rep instantly to improve your speed to lead

But even our Chat solution goes beyond most chatbots. Chili Piper Chat offers advanced L2A matching, a native Slack integration, and custom reporting to make everything as quick and accurate as possible.

1. Advanced Lead-to-Account Matching

Unlike most chatbots, Chili Piper Chat combines two algorithms: Match by Domain and Salesforce Duplication Rules. This gives you the best results for Lead-to-Account Matching. That way, your sales reps won’t accidentally waste time on leads that are A) assigned to other reps or B) already customers.

2. Native Slack integration

Chili Piper’s native Slack integration lets you configure alerts to keep your whole team accountable and aware of what’s happening in Chat. That means everyone stays in the loop regardless of whether or not they have their own seat in Chili Piper.

Trigger Slack alerts when:

💬 New conversations come in

💬 Meetings are scheduled

💬 Salesforce records are created or updated

3. Custom reporting

Pre-built dashboards and reports don’t provide insights specific to your business. Your team needs detailed answers to critical business questions. Chili Piper’s flexible reporting package gives you exactly that. You’ll learn about Chat performance and how to optimize for continued revenue growth.

Did we mention Chili Piper is more affordable?

You’d think a chatbot would be easy to price, but after trying to find pricing for other chatbots, we noticed a huge lack of transparency. Must be expensive if they’re hiding pricing... Chili Piper Chat is only $30 per user per month with a $1,000 platform fee.

Free & fast onboarding

You shouldn’t have to pay extra to successfully set up your lead routing. Chili Piper Chat includes onboarding with a dedicated CSM and unlimited assistance beyond implementation to ensure your team is always supported.

You need more than a chatbot. You need Chili Piper.

Let’s just be real: Chatbots are essential, but they’re not everything. Even the best chatbots aren’t enough on their own. Comparing Chili Piper to Drift isn’t even fair because Chili Piper is so much more than chat. After all, converting demand isn’t about chatting—it’s about booking meetings.

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