Accessibility Statement for Chili Piper

At Chili Piper, we are passionate about making our scheduling and routing platform accessible to everyone, including people with disabilities. We believe that inclusive design is not just about compliance—it's about creating better experiences for all users. This commitment has led us to collaborate with Hello Access, marking an essential step in our accessibility journey.

Through our partnership with Hello Access, we've gained invaluable insights from users with diverse abilities who have tested our platform. These user tests have been instrumental in shaping our understanding of how different users interact with our platform and what we need to do to make it more accessible for everyone.

Measures to support accessibility

Chili Piper is beginning to take the following measures to ensure accessibility:

  • Include accessibility testing in our development process
  • Conduct user tests with people with disabilities to validate our implementations
  • Monitor and address accessibility feedback from users
  • Provide clear labeling and instructions for form elements
  • Ensure keyboard navigation support throughout our interfaces

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It describes three levels of conformance: Level A, Level AA, and Level AAA.

Chili Piper is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. Despite our best efforts to ensure the accessibility of Chili Piper, there are some known limitations that we are now aware of and will begin to resolve over the coming 12 months.

Technical specifications

Accessibility of Chili Piper relies on the following technologies to work with the particular combination of web browsers and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Feedback

We welcome your feedback on the accessibility of Chili Piper. Please let us know if you encounter accessibility barriers by emailing taylor@chilipiper.com

Assessment approach

Chili Piper assessed the accessibility through the following approaches:

  • User testing with individuals who have disabilities
  • Ongoing monitoring of user feedback and user testing feedback

Date

This statement was created on Feb 5, 2025

Our commitment to improvement

We acknowledge the current limitations in our platform's accessibility and are actively working to address them. Our team is committed to:

  • Improving screen reader compatibility across all features
  • Enhancing the accessibility of our calendar and booking interfaces
  • Optimizing form controls for better assistive technology support
  • Ensuring consistent performance and responsiveness
  • Implementing better status announcements for screen reader users
  • Improving cross-browser compatibility

We value inclusive design and are dedicated to making Chili Piper accessible to all users. Through ongoing testing, user feedback, and continuous improvements, we strive to enhance the accessibility of our platform for everyone.