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CHILI PIPER SUPPORT METRICS
All You Need is [Customer] Love
What some companies call Customer Support, we call Customer Love. And, wow, you can truly feel the Customer Love with these stats.
Keep scrolling to see real-time Customer Love stats.
Chili Piper Support, In Numbers
Chili Piper prides ourselves on transparency. It helps when the numbers are industry-leading 😜
Here is our median Year-to-Date metrics, in real-time.
Customer Satisfaction
(Average)
First Initial Response Time
(Median)
Full Resolution Time
(Median)
Love for Customer Love
Jorge was extremely prompt, courteous, and helpful - I appreciated that he didn’t redirect us to help articles and actually solution and fixed our issue. Any delay was on our end as it is an extremely busy and chaotic week and time of year. I can confidently say Jorge provided one of the best B2B customer support experiences I’ve had!
Oladele was super professional and quick. He realized what was the issue super fast and responded to me immediately.Thank you so much for the great support and the great product :)
Henrique has spent many hours and resources trying to help me with my issue. He was able to get many people involved with the situation and which we finally fixed after many hours together. This was truly a team effort and he was positive throughout the process. Give this guy a raise and beer.
Bibiana was fantastic! Some of the best support I've received across all of the companies we are working with. Extremely efficient, very quick responses, knowledgeable & kind! Even in a scenario where Chilipiper was not at fault, she was very supportive to help figure out what else could be causing the issue. Thank you Bibiana!!
Deyves is succinct, to the point, and very helpful. Willingness to go above and beyond in not only being quick with responses, not just recommending solutions, but going through the effort to do pieces of the heavy lifting with this solution on our behalf, minimizing downtime and ensuring I as a user am well taken care of. Deyves sets the bar!
Henrique was very helpful with our issue. He provided multiple different solutions, each with helpful insight and instructions. In the end, he was able to identify the core issue and resolve it. I’m very appreciative of his help and responsiveness. Thanks!
As always, John responds quickly and details his explanation. I’m always satisfied to work with John.
Boy or girl, my first born will be named Chad.
Our Quarter-on-Quarter metrics
First Initial Response Time
Time that our Customer Love team takes to respond a ticket for the first time
Full Resolution Time
Time that our Customer Love team takes to resolve the tickets
CSAT Score
Customer satisfaction rate per quarter
One-Touch Resolution Rate
Tickets that are resolved with a single response
Fun Facts About the
Customer Love Team
Serban Goanta
In my free time, I love to Mountain bike at high altitude.
Favourite song: Lovebirds - Want you in my soul
Fun Fact
I like convertibles so much that I will never buy a sedan again - enjoy the sun baby!
Chad Allard
In my free time, I love to work with Video production, video games, home renovations, mechanical restorations.
Favourite song: Eagles - Hotel California.
Fun Fact
I have a Youtube channel with > 283,000 subscribers (We should do a war room to find it since he doesn't want to share with us)
Henrique Girardi
In my free time I love to visit new restaurants and watch Netflix.
Favourite song: Seek and Destroy - Metallica.
Fun Fact
I took a course in comics, street dancing, ballroom dancing, triathlon and violin lessons.
Henrique Tein
In my free time I love to play soccer, videogames, watch series, travel and stay with my wife and dog.
Favourite song: The Neighbourhood - Sweater Weather (Ownboss & Double MZK Remix)
Fun Fact
Almost become a professional Counter-Strike player when I was a teenager.
Deyves Senger
In my free time I love to enjoy the beach with my wife and friends and make a good barbecue.
Favourite song: Bob Marley and The Wailers - Rat Race.
Fun Fact
I learned English by myself (never did an English course).
Jorge Ferreira
In my free time I like to travel, travel and travel! 😂 But also go to the gym, play with my dog, and watch series.
Favourite song: Filipe Ret - Invicto / Bob Marley - Three Little Birds
Fun Fact
I studied Law for almost 2 years and gave up to later join the IT (Computer Science) uni... and here I am!
Bibiana Lorscheiter
In my free time I like to play guitar, travel and chill with my dog who is the love of my life.
Favourite song: Kids - MGMT
Fun Fact
I also play drums and I like to record some soundtracks at home.
Oladele Ogunade
In my free time I love to hangout, binge watch Netflix, play FIFA, Fun-loving guy, down for most fun stuff.
Favourite song: Fela Kuti - Teacher Don't Teach Me Nonsense (tough one to pick a fav song tho)
A curiosity of Dele?
I thought I was going to end up doing music at some point. Playfully did like 2 tracks with friends after Uni (not online and dunno where the file is 😄)
John Jacinto
In my free time I like playing MMO Games, managing my gaming community, listening to Podcast related to Tech and just life in general.
Favourite song: want it that way (Backstreet Boys)
Fun Fact
I spent most of my time dancing Hip-hop when I was in college and have won multiple Street Dance competitions locally.
Farha Atbai
In my free time I like going to the gym, play sports, cook and visit new restaurants.
Favourite song: [Insert any Rihanna or AR Rehman Songs]
Fun Fact
I started learning how to cook at the age of 8. I started with a fried egg 😂 and since then I have been trying out cooking dishes from different cuisines.
Ashlyn Lanaville
In my free time I like bouldering, baking, going to cafes, and exploring my city!
Favourite song: Linger by Royal Otis
Fun Fact
I've been really into baking recently, and after some travels to Europe I am determined to figure out how to make different pastries but vegan!