TravelBank's inbound process had two problems: routing lag and low show rates. Leads sat in Salesforce waiting to be assigned. By the time a rep followed up, the prospect had moved on.
Closing the Routing Gap
Chili Piper eliminated the Salesforce delay. Leads routed instantly — no waiting for Salesforce to fire, no manual assignment steps between submission and contact.
"There is now no waiting for Salesforce to route leads."
— TravelBank team
With 80% of the inbound process automated, reps could focus on conversations rather than administration.
From 60% to 80%+ Show Rates
Meeting show rates improved from approximately 60% to over 80% — a 20-percentage-point gain driven by faster booking (higher intent) and automated reminders that kept the meeting top of mind.
TravelBank could also directly trace revenue back to Chili Piper activity — making the ROI case simple.
