You can add new users to your account at any time, either through the Chili Piper Admin Center or by contacting a member of our account management team. You can choose to purchase a mix of user types. Not every user requires the same license, however, a user’s license determines the type(s) of workspaces they can be included in. For example, Free users can only access their personal workspace to book meetings in their own calendar. Spicy users can access Free and Spicy workspaces. Hot users can be included in every workspace. If a user needs to a) book or b) receive a meeting that requires routing, they must both have a Hot license.