Before Chili Piper, scheduling at Buildertrend was a free-for-all. Reps were overbooked. Meetings got missed. Customers experienced different booking flows depending on who they were talking to.
Madeline Anderson, Business Operations Administrator, needed consistency — not just for the internal team, but for the customer experience.
One Standard, 300+ Users
Buildertrend rolled out Chili Piper's Instant Booker across their sales and training organizations. Every rep used the same meeting types, the same routing logic, and the same booking flow — whether a prospect was starting their sales journey or getting onboarded.
"When they go through the sales process it looks the same to book a meeting... the ease of use and consistency for the customer has been one of the best parts."
— Madeline Anderson, Business Operations Administrator at Buildertrend
Single-click meeting booking eliminated the chaos of manual scheduling, and the consistent experience meant customers got the same professional flow at every stage.
