CHILI PIPER vs LEANDATA

Lead routing shouldn’t be your full-time job

You don’t have the time to implement, let alone maintain a complex lead routing and scheduling tool, like LeanData. Revenue teams choose Chili Piper because it takes hours, not days, to set up and doesn’t require constant manual adjustments.
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Don’t take our word for it:

What we set up in two hours with Distro took around a month of meetings with LeanData.

Adam Pelley

Marketing and Sales Ops Manager @ Proposify

Now that change takes about two minutes with someone going into Distro and pressing save.

Tyler Moore

Associate Product Manager - Data Enablement @ L.L. Bean

The implementation process was extremely easy. It took us a grand total of one hour to set everything up.

Victor Naess

Revenue Operations @Albacross

The big benefit is not just the reduction in admin work. It's the reduction in background noise.  It's all become really easy.

Haim Cohen Mintz

VP of Sales Development & Operations @ DealHub

12 Reasons Revenue Teams choose Chili Piper over LeanData

1. Use just one platform for all your routing needs including chat and in app integrations

We’ve consolidated Form Routing, Chat, Lead Distribution, and Scheduling all into one platform with shared teams, routing logic, and reporting.

You don’t need to waste time setting up routing rules and managing teams in multiple tools. You just do it once in our Guided Flow Builder and use it across all of our products.

2. Advanced L2A Matching made simple

LeanData likes to say their fuzzy matching algorithm is the most advanced in the space. Simply put, this is no longer true.

Chili Piper Distro combines 2 algorithms (Match by Domain and Salesforce Duplication Rules), which means you match between any Lead Fields and any Account Fields. You can use either an exact match or a fuzzy match, which gives you tons of flexibility.

We also created an intuitive page that makes configuring L2A rules a breeze.

3. Shared routing logic

​​With Chili Piper, your users, user groups (teams), and routing logic can be shared across Chat, Form Routing, Handoff, Scheduling, and Lead Distribution. That means you only need to set up and maintain these settings in one place, resulting in fewer headaches, mistakes, and errors between tools.

4. Better conversion rates

Double form fills are bad for conversion. Chili Piper has the smoothest form scheduling solution and our customers’ jaw-dropping conversion rates to show for it.

You’ve got prospects who want a meeting. Why make them jump through hoops for it?

5. Automated vacation management

We integrate directly with Google Calendar and Outlook, so we know when reps are out of the office. If they are, we automatically skip that assignee in our distribution algorithm.

In LeanData, your admin will need to manually set each user to be skipped in the assignment each time they’re away. This is one of those tedious tasks that really starts to pile up once your sales team is more than 10 reps!

6. Multiple flows on one object

Chili Piper can create multiple flows on the same Object, allowing you to separate different use cases and keep things simple. No more confusing flows with dozens of nodes in one place. It’s far easier to manage for the admins.

If you want this same option in LeanData, you’ll need to purchase an add-on.

7. Route to any object for $30/user/month

For one simple fee, you can route to ANY object in your CRM using Chili Piper Distro.

In contrast, routing to ANY object is only possible on LeanData’s premium plan ($59/user/month)

8. Use unlimited routing objects

Chili Piper allows you to route to an unlimited number of objects in your instance. For some revenue teams, sophisticated routing flows require it.

LeanData limits you to a maximum of 5 Routing objects.

9. Free & fast onboarding

You shouldn’t have to pay more to successfully set up your lead routing. That’s why we include onboarding for free. This also keeps us motivated to make Chili Piper fast and easy to implement.

You’ll want to make sure that’s something LeanData can offer you as well.

10. Advanced routing logic made simple

Some people claim Chili Piper'ss routing logic is too simple. We agree! Our approach is easier to understand. We don’t complicate things more than they have to be.

11. Routing options beyond Salesforce

Despite what certain competitors say, we CAN update and create new records in SFDC. We have the same capabilities as Lean Data.

But, we prefer to live outside Salesforce vs build on top of Salesforce. That gives our customers more flexibility and reduces any friction and limitations due to APEX / CPU Limits.

12. A more intuitive UX easier to setup and maintain ✨

We’ll admit, this is subjective, but we’ve heard (more than once) that our new Guided Flow Builder is the most intuitive routing logic interface out there. It practically holds your hand through the process of creating routing logic, making it easy to setup and maintain.

But don’t take our word for it. See for yourself below 👇

Some false claims you may have heard

You may have heard some things about Chili Piper that are actually untrue. It seems like our competitor was a little Lean on their Data. We’re here to set the record straight.

❌  Myth

✅  Fact

“Distro uses domain-only matching, which often results in missed matches and incorrectly routed leads" ❌

Chili Piper has L2A and can now use whatever combination of CRM fields you want to make a match. You can match by any field or even a combination of fields (Company Name, Zip Code, phone number, etc.).

LeanData only uses six fields for matching in Salesforce.

“Distro does not provide flexibility for updating records or creating new records” ❌

Chili Piper can update and create new records in Salesforce, helping you keep your CRM data clean and complete.

“Distro limits you to two outcomes for every decision-making process, making very simple logic overly complex"  ❌

Chili Piper’s UI makes building and updating logic quick, easy and efficient.

LeanData’s outdated UI makes simple logic hard to build, hard to understand, and hard to make simple changes to.

“Chili Piper is unreliable and has too much downtime“ ❌

We transparently show our uptime status across products. You can check the status of Chili Piper (and the history of outages) here https://status.chilipiper.com

“Chili Piper doesn’t allow you to use your own data enrichment” ❌

You can use any data enrichment solution to run and enrich your Salesforce records before routing, making it easy to define rules that automatically qualify leads and route them to the correct sales rep in real-time.

Everything you need for routing and scheduling, in a more cost-effective package

Lead Routing
$30/u/m
$59/u/m for Premium
Route Records on any Standard or Custom Salesforce Object
Basic: Leads Only

Advaced: + Account, Contact
Premium: + Opportunity, Case
Route to Account Team Member and/or Opportunity Team Member
Number of Trigger Objects
Unlimited
Limited to 5
Automatically syncs with Google Calendar/Outlook for vacation time
Fuzzy Matching, Duplicate Matching, Merging
Lead to Account Matching
Lead to Opportunity/Case/Lead Matching
Auditing
Complete audit logs - detailed
troubleshooting
Basic logging (only the last update,
no full history)
Service Level Agreement (SLA)
Advanced, Premium tiers only
Preview Routing Flow
Capping, Backup Owner
Implementation time
2-3 hours
Several weeks
Dedicated onboarding team
Additional Professional Services Fee
Required
Inbound Scheduling
$30/u/m + platform fee
$25/u/m
Works with any web form
Pardot, Hubspot, Marketo  only
Qualify leads upon form submission
Connect with a rep LIVE
Coming Soon!
Book meetings inside your product
Book meetings from gifting platforms (Reachdesk,

Postal, Sendoso)
Book meetings from your G2 page
Book meetings from email campaigns
Email Reminders
SMS reminders (requires Twilio subscription)
No-show and cancellation management
Out-of-the-box Salesforce dashboards
Handoff Scheduling
$30/u/m
$25/u/m
One-click suggested times in email
Route and schedule handoff meetings (e.g. SDR booking for AE)
Hot Handoff
Email Reminders
SMS reminders (requires Twilio subscription)
No-show and cancellation management
Out-of-the-box Salesforce dashboards
Chat
$30/u/m
Not Offered
Live Chat
Custom Chatbots
Dropdowns (questions in Chat)
Chat to Meetings
Integrations
API Access
Salesforce CRM
Hubspot CRM
Limiting to adding leads to cadences
Outreach/Salesloft/Gong Engage
Book meetings 
Add cadences to routing
flows  
Book meetings 
"Add to cadence" in lead
routing flows
Email (Gmail, Outlook)
Automatic sync with Google Calendar/Office 365
Slack
SLA notifications 
"Meeting Booked"
notifications 
Zapier and Workato
Gifting platforms (Reachdesk, Postal, Sendoso)
G2
Book meetings from G2 (Coming Soon!)
Use G2 intent data in lead
routing flows 
Book meetings from G2 
Use G2 intent data in lead
routing flows 
Chameleon
And 100+ more

Ready to get started?

We’ll have you set up in no time.

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