CHILI PIPER vs DRIFT

Your pipeline needs more than just chat

Drift is a great option if you simply want a chatbot on your website. Companies switch to Chili Piper when they need to go beyond just chat and improve conversion rates at every stage in the buyer journey. Chili Piper is the single platform for all your routing needs, including form scheduling, chat, and lead distribution.
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Don’t take our word for it:

Customers have a really consistent and branded scheduling experience across their entire lifecycle. That’s a huge value add from Chili Piper.

Kolben Preble

Senior Marketing Manager @ Toast

[Chili Piper] goes all the way down the funnel.  It connects with the tools you're already using. I can't imagine our life without it anymore.

Cole Bieser

Manager, Sales and Onboarding @ Order My Gear

It didn’t make sense to even consider another tool. A lot of that has to do with having those amazing people to reach out to and just really trusting the product and where it’s going.

Trent Allen

RevOps Manager @ Maxio

11 Reasons Revenue Teams choose Chili Piper over Drift

1. Use just one platform for all your routing needs including chat and in app integrations

We’ve consolidated Form Routing, Chat, Lead Distribution, and Scheduling all into one platform with shared teams, routing logic, and reporting.

You're using Chili Piper to schedule meetings from everywhere: email, Salesforce, and your website, and yet your website is using entirely different technology. Why not consolidate them to manage all of your scheduling and teams in a single tool? You just do it once in our Guided Flow Builder and use it across all of our products.

2. Advanced Lead to Account Matching made simple

Chili Piper combines two algorithms: Match by Domain and Salesforce Duplication Rules, to get the best results for Lead to Account Matching. We also created an intuitive page that makes configuring L2A logic a breeze.

3. Journeys built to scale

Create and manage Journeys in Chili Piper to target visitors as broad or granular as you’d like based on properties like page url, site sessions, device type, time on site, and Salesforce data. Journeys can work for you 24-7, even when no one is available to talk to prospects live.

Once you have a Journey that’s performing well, you can reuse components or duplicate them to experiment with different use cases and use in-app Chat Analytics to monitor performance.

4. Hyper-personalized targeting

Whether it’s retargeting visitors returning to your website or visitors who had previously filled out a form and didn’t schedule a meeting, Chat can be hyper-personalized to the visitor to optimize chances of a response.

Plus with cross-platform targeting the buyer experience stays consistent whether they use Chat or Concierge, ensuring the visitor has an easy path to meet with your team no matter which path they take on your website.

5. Native Slack Integration

The native Slack integration lets you configure an alert from your Journeys to Slack to keep the whole team accountable and aware of what’s happening in Chat. Keeping everyone in the loop, whether or not they have a Chili Piper license!

You can trigger when a new conversation comes in, a meeting is scheduled, a Salesforce record is created/updated, and more. The possibilities are endless.

6. Flexible Salesforce actions

We support everything your operations and marketing teams need to monitor success and track attribution. Create/Update records directly in Salesforce, Create Activity Events and Tasks, update record ownership, and even associate a record directly with a Campaign.

7. Custom reporting

We know pre-built dashboards and reports don’t provide the flexibility or insights your team needs to answer critical business questions.

Your team needs detailed answers about things like Chat performance and how to optimize for continued revenue growth. Our flexible reporting package gives you exactly that.

8. Free & fast onboarding

You shouldn’t have to pay more to successfully set up your lead routing. That’s why we include onboarding for free. This also keeps us motivated to make Chili Piper fast and easy to implement.

Not to mention, we provided unlimited assistance beyond implementation to ensure your team is supported.

9. Chili Piper native scheduling

Once your team starts using Chili Piper scheduling across email, your website, and Salesforce, it will quickly become the standard for all distribution and reporting.

Chili Piper’s the industry leader in scheduling for sales teams, now plugged into Chat. Seamlessly schedule meetings through  Journeys and when having a live conversation  with a prospect.

10. A more intuitive UX easier to setup and maintain ✨

We’ll admit, this is subjective, but we’ve heard (more than once) that our Journey builder is the most intuitive interface out there. It practically holds your hand through the process of creating routing logic, making it easy to set up and maintain.

11. Fast,  frictionless form scheduling

Chili Piper is the original innovator behind intelligent form-scheduling and routing. That’s why we know we do it best 😉. Form Concierge integrates with your existing web form and transitions seamlessly to a scheduling modal when the form is submitted. We don’t waste your prospect’s time, having them wait for the dreaded 💬 or answer more questions in a chat modal.

Put yourself in your buyers’ shoes. Which of the experiences below would you prefer? 👇👇👇

Why choose Chili Piper over Drift?

We’ve spent hundreds of hours with former Drift customers and there are a few things we’ve learned that are important to consider when choosing the right product.

How important is continuous improvement and innovation?

Chili Piper releases new features and improvements every month, while Drift has stayed largely the same for a long time. Could this be because Salesloft (owned by a private equity firm) bought them in early 2024 and they have bigger fish to fry? Who’s to say 🤷

Are you worried about change management and adoption?

We’ve heard this time and time again. If a tool doesn’t seamlessly fit into an existing tech stack or is too complex, sales reps simply won’t use it. With Chili Piper, your reps only need to grasp one platform. And if you’re already using one of our products today, onboarding them to Chat is a breeze.

Are you looking for ways to consolidate your tech?

For obvious reasons, gone are the days when teams procure new tech every time they see a shiny new object. We're in the age of consolidation now: do more with less. That's why we built the Demand Conversion Platform.

Everything you need for routing and scheduling, in a more cost-effective package

Pricing
Fully Transparent Pricing
Custom pricing, requires negotiation
Any one product (Chat, Concierge, Distro, Handoff)
$30/u/m + max $1,000 platform fee
Lowest tier starts at $75/u/m + $2,500 platform fee
Full Platform
$72/u/m + $1,000 platform fee
Lowest tier starts at $75/u/m + $2,500 platform fee
Chat
Live Chat
Custom Chatbots
Customize Bot Appearance
Dropdowns (questions in Chat)
Custom Reporting
Block IP
Coming Soon!
Custom Branding
Chat to Zoom
IP to Account Identification
Coming Soon!
Data Enrichment
Coming Soon!
AI Insights
Form Scheduling
Form Loading Time
3 - 4 seconds
Form loads in chatbot
Integration with any Existing Forms
Only Pardot, HubSpot, Marketo
Qualify Leads directly from the Form submission
Pop-up customization
+ CSS
😕 - some customization,
but no CSS
In-App Scheduler Capability
Book meetings via G2
Book meetings via marketing emails
Salesforce Integration
Bi-Directional Data Sync
Advanced L2A Matching
Combines 2 algorithms to get the best results. Easily configure in-app.
😕 —  not as accurate as ours and difficult to configure
Ownership Routing
😕 Only on highest tiers.

You can only use one ownership lookup field, so it still might get matched to the wrong account
Custom Groups and Territories
Add to Salesforce Campaign
Create Salesforce Event
Update Salesforce Field
Relate Events to Other Standard Objects
Integrations
Salesforce CRM
Hubspot CRM
Concierge only
Slack
Gong
Twilio
Zapier
Google Calendar
Zoom
Outlook
G2
Concierge only
Gifting platforms (Reachdesk, Sendoso, Postal)
Concierge only
Outreach, Salesloft
Email (Gmail, Outlook)
Chameleon
Concierge only
And 100+ more

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